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CRM call center is a Call center solution that offer dedicated features specifically for contact center operations in either inbound or outbound call center environments, providing agents the necessary tools to efficiently make and receive large call volumes, route callers, assist customers and clients right over the phone in the shortest possible time.

In the first few decades of call center software, phone banks were connected to a computer, called an Automatic Call Distributor that would direct calls. While that part hasn’t changed since the beginning, a call/contact center has evolved from rows of telephone operators answering blinking lights into multi-lingual voice recognition cloud-based software connecting customers to agents throughout the world based on matching needs by skills.

Virtual call center software makes it easy to open up new paths of communications, while empowering agents and call centers with the tools and technology they need to maintain a high level of efficiency and service.

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