Vicidial Solution

Take Full Control with Vicidial Solutions

The world’s most popular open-source contact center platform, customized by KingAsterisk to fit your specific business DNA.

We don’t believe in "one size fits all"—we tweak every setting and script to match exactly how your floor operates.

Go beyond just phone calls by managing your emails, web chats, and outbound dialing from a single, centralized interface.

Keep your agents busy by automatically switching them between answering help-desk queries and making sales calls.

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Vicidial Solution Top Benefits

Scale your operations effortlessly on a platform that offers the most robust feature set in the industry without locking you into expensive per-user licenses.

No More Per-User Licensing Fees

Stop paying for every new hire; our Vicidial setup allows you to scale your team size without the recurring headache of "per-seat" costs.

Full Data Sovereignty

Slash costs by automating repetitive tasks and using smart filters to eliminate unproductive call attempts.

Battle-Tested Reliability

Built on a foundation that handles millions of calls daily worldwide, this system stays stable even during your highest-volume campaigns.

Ultimate Reporting Depth

Get access to granular, "under-the-hood" analytics that show you exactly where your money is being made and where your leads are being lost.

See Vicidial in Action: A Deep Dive

We’ve put together this walkthrough to show you exactly how Vicidial handles high-volume traffic without breaking a sweat, giving you a front-row seat to the interface your agents will use every day. Whether you're a tech nerd or a business owner, this video breaks down how we customize the experience.

Vicidial: Your Questions, Simplified

Deciding on a powerhouse platform like Vicidial often comes with a few technical questions.

Is "Open Source" actually secure enough for my business?

Many argue that open-source tools actually provide a higher level of safety than proprietary alternatives.

How many agents can a single Vicidial server actually handle?

While a single, finely-tuned server typically tops out at 50 to 70 agents, hitting higher numbers is straightforward. By grouping these units into a cohesive cluster, you can expand your capacity to support hundreds or thousands of users simultaneously without any performance lag.

Does Vicidial support work-from-home setups?

Since it’s a web-based platform, your team isn't tied to a desk. Whether they're at home or halfway across the globe, all they need is a browser and solid Wi-Fi to get to work. It’s essentially a turn-key solution for anyone managing a global, remote workforce.

Can I integrate my existing CRM with Vicidial?

Yes, and it’s one of the platform’s biggest strengths. We can use APIs to sync your lead data, so your agents see a customer’s full history the moment a call connects, eliminating the need for manual data hunting.

What’s the catch with no licensing fees?

There is no catch—the software itself is free. You only pay for the specialized labor of setting it up, customizing the interface to your needs, and ensuring your servers are hosted and maintained properly.

Does it handle more than just phone calls?

It definitely does. Vicidial is a true "multi-channel" suite, meaning your agents can handle emails, web chats, and outbound calls all from the same screen, keeping their workflow clean and efficient.