Outbound dialing shouldn’t feel like a chore. Our contact center dialer services ditch the boring interface for interactive scoreboards and real-time alerts. Our Vicidial-powered dialer keeps your floor buzzing.
Inject some energy into your sales floor by showing live agent rankings right on the Vicidial dashboard.
It keeps your agents hyped by calling out milestones like 'Power Dialer' or 'Top Closer' the second they hit their hourly targets.
It’s a great way to keep the team focused on conversions without them having to dig through Vicidial reports just to check their progress.
Keep your team's momentum up with custom audio alerts for every successful disposition.
Our dialer tracks every second of talk time and the final disposition to instantly calculate 'Performance Points.'
A scrolling marquee for floor-wide announcements and specific hourly team challenges.
This section addresses how integrating competitive elements into the UI directly influences your contact center's bottom-line performance.
This interactive Vicidial skin keeps energy high by rewarding top performers, making sure your outbound activity doesn't dip mid-shift.
Yes; the dashboard can be configured to track any metric, from total talk time and sales closed to successful transfers or lead qualification.
The performance data can be exported via API, allowing you to link "Achievement Points" directly to your external incentive or payroll systems.
Not at all—the UI is designed to be "glanceable," providing motivation in between calls without overlapping the active workspace during a live conversation.