We built this theme specifically for managers who need to see the big picture. It puts live monitoring and quick intervention tools front and center, so you can actually manage your Vicidial floor in real-time without digging through menus. KingAsterisk Services offers this specialized interface to help managers oversee their contact center dialer operations.
A visual bird's-eye view of every active agent in your Vicidial contact center dialer.
High-fidelity "Barge-in" and "Whisper" tools for live agent coaching and support.
If a campaign suddenly blows up, you can shift your best agents onto it in seconds.
You can tweak your dashboard to track live service levels and customer wait times to your latest sales numbers.
Receive instant notifications when specific contact center dialer thresholds are exceeded.
Managers can jump in from anywhere to help remote staff or securely log them out through the cloud.
Discover the tools KingAsterisk Services provides to help supervisors maintain total control over their contact center dialer floor.
The map provides a millisecond-accurate visual representation of every agent's status directly from the Vicidial live monitoring tables.
Yes; KingAsterisk Services utilizes high-fidelity "Whisper Mode" to allow real-time coaching that is completely silent to the caller.
Supervisors can set thresholds for "Wait Time" or "Drop Rate," and the dialer will trigger a visual or email alert the moment limits are exceeded.
Theme 11 is built with a responsive administrative mobile view, allowing you to check KPIs and agent status from any secure web browser.