Our new Vicidial-ready layout carves out specific room for live sentiment tracking and ‘next-step’ advice. It’s built for high-level contact center dialer services where agents use real-time machine learning to nail down tough sales or de-escalate high-pressure support tickets.
A live visual meter that tracks the caller's mood using integrated voice analysis.
Contextual suggestions that appear during a call to guide the agent toward a conversion.
We’ve included a live, scrolling chat window so your Vicidial agents can actually keep up with messy conversations.
Automatically flags important terms like "Price," "Cancel," or "Urgent" in the notes.
This feature scans the dialogue and instantly surfaces relevant documentation within your contact center dialer.
Our predictive dialer calculates a success score for every lead, pulling from your Vicidial records to show agents.
These questions target tech-forward organizations looking to leverage machine learning to enhance human performance and customer experience.
Our tech listens to the caller’s pitch and tone in real-time to give your team a live 'mood meter.' It’s a game-changer for Vicidial setups, letting agents tweak their pitch on the fly to save a lead before the call goes south.
Our dialer handles the heavy lifting in the cloud, so your agents' computers don't have to. We've optimized the ViciDial interface to show real-time results instantly without slowing down local workstations or causing browser lag during high-volume shifts.
We tailor the system to your business by feeding it your past data and documentation. Whether you're running Vicidial or a custom outbound solution, the module uses that info to give your agents real-time, brand-accurate advice during live calls.
The transcription engine supports over 30 languages, providing real-time text overlays that help agents manage calls in their non-native languages.